Migration and Licenses

will dns filtering stop during the migration? no throughout the entire migration process, dns filtering will continue to work normally, with no service interruptions when will it be possible to start the migration from the legacy platform to the new platform? in the coming days, a banner will appear on the legacy platform allowing you to start the migration which licenses will be migrated? all licenses will be migrated the only requirement is that the license must be valid can a customer without active licenses at go live be imported and enabled for migration later? yes for the entire duration of the legacy panel, migration authorization can also be granted after go live what happens if a customer with an expired license activates a new license after the legacy panel end of life? if a customer used the legacy panel in the past, was not active at the time of go live, and activates a license after the legacy end of life , the customer will be treated as a new customer it will not be possible to migrate configurations previously created on the legacy panel what happens if an msp/provider with a partial migration registers and activates a license for a new customer? the customer will be registered on the legacy panel and enabled for migration the dealer will be able to migrate the configuration immediately , without creating networks on the legacy panel is it possible to migrate without synchronizing configurations or to choose what to migrate? there is no option to select which configurations to migrate , while reports can be selected the migration synchronizes all configurations that are active on the customer at the time of migration, and it is not possible to choose specific configurations if the customer does not want certain configurations to be synchronized, they must remove them from the legacy panel if the customer wants to start from scratch on the new panel, all configurations must be removed from the legacy panel for reports , however, the user can choose during the migration process whether to import them along with the configurations for resellers/msps, is it necessary to migrate all customers at once? no , you can migrate one customer at a time however, all accounts must be migrated by april 30 , which is the final migration date to the new platform for resellers/msps, is it possible to access both platforms? yes resellers/msps using both the legacy platform and flashstart 2026 will see two main menus in the customer area , one for each platform