How do I unlock a website?

If you have already unblocked the domain from your dashboard, the changes you have made may take a while to be applied. So, we suggest waiting a few minutes, after which clear your Browser's cache and try again to open the desired site. If the problem persists here are some tips that can help you solve it: » Verify that the domain is not blocked, either by system category or under geoblocking. To check this, use the List Search tool from your panel. If the domain should be blocked, you will need to add it to the Personal Whitelist on the Protection page. » Trying to resolve the domain using nslookup (cmd) via the following commands: -nslookup iltuodomain For example to resolve amazon.com the command will be: -nslookup amazon.com PLEASE NOTE: enter only the domain, without http/https. If the command returns 185.236.107.107 it means the domain is filtered, so add it within your Personal Whitelist. If "Non-existent Domain" or "DNS request timed out" is displayed, please open a support ticket.

»Try entering the domain in the Personal Whitelist to unblock possible CDNS and domains related to it es (aliases or third level domains). Wait a few minutes, clear your Browser cache, and try logging back in.

Check traffic logs using the following tools, both located within the search menu: » Historical data: daily log, by time slot » Real-time analysis: real-time traffic for the last few minutes Both tools allow you to view visited domains, specifying whether or not they have been blocked by filters. » Through the advanced tools es (on Chrome click other tools -> Developer Tools -> Network) it will be possible to view all the domains used by the site to load different resources. If there should be blocked domains (in red), add them to the Personal Whitelist. If the problem has not been resolved, please open a support ticket by clicking here.

Other ways to ask: » How can I unblock a site? » The ability to unblock a site.