License management

License management is an extremely important yet simple task. It is essential to keep track of the licenses associated with your account so that users always have full control through simple steps and tools provided.

Once you enter the Licenses section from the Customer Area, a summary of the licenses associated with your account will appear:

It is also possible to retrieve important information and details about any license, with the option to cancel a dismissed license.

To assign licenses to customers, you must have available credit (previously purchased).

The available credit is visible at the top-right of your Customer Area. Prepaid credit does not expire automatically and can be used to assign both Single Cloud Licenses and Cloud Bulk Licenses to your clients.

Credit can also be used to assign free Trial licenses (maximum 2 per client).

To keep your Reseller account active and continue using the platform, including the new Internet Protection 2026, it is necessary to perform a credit top-up, even with a minimal amount.

By topping up:

No specific amount above the system minimum is required. This ensures continuous use of the Reseller Platform and supports the development of Internet Protection 2026, designed for MSPs, ISPs, and System Integrators.

Existing licenses for clients will continue to operate normally.

No service interruption or device reconfiguration is required.

If credit expires on the same day as End User licenses, these licenses will still be renewed normally.

To preserve and extend your available balance, perform a top-up online before the expiration date. To extend validity and keep your credit active, a top-up online is recommended.

What is the minimum top-up amount required? The top-up amount is at your discretion. To extend credit validity, a minimal top-up is sufficient. No amount above the system minimum is required to extend the 12-month validity of the existing balance.

Does the 12-month validity apply only to the top-up or to the entire balance? The 12-month validity applies to the entire available balance. By performing a top-up (even minimal), the new 12-month expiration will start from the date of the top-up and will apply to both the newly added amount and your existing credit, ensuring continuity and usability.

Why the platform has introduced this annual minimum top-up condition? This condition is a standard commercial and operational measure on the new platform, aimed at ensuring continuous use of the Reseller Platform and supporting the investments needed for the launch of Internet Protection 2026. It allows to maintain zero fixed costs for the platform while providing a continuously evolving product.

When and how can I migrate? From January 24, you can choose when to migrate one or more licenses, even gradually, until March 31. From April 1, all licenses still active on the old platform will be automatically migrated. No service downtime or reconfiguration is required.

What happens if the credit expires on the same day as End User licenses? In this case, End User licenses expiring on the same day as the credit will be renewed normally, without service interruption.

To assign licenses to customers, it is necessary to have a credit (previously bought). You can see your credit on top-right of your Customer Area. Prepaid credit will never expire and you can use it to assign both single and Bulk license to your Customers.

Purchased credit never expires and can be used to assign Single Cloud Licenses or Cloud Bulk licensing to your Clients.

You will also be able to allocate free Trial licenses (maximum 2 per client). Show more about licenses.