Why can't I access the dashboard?

You can gain access to the dashboard panel through this link, which is compatible with all types of browsers. Potential issues: » Try to input the password manually, without using copy and paste, so as to avoid including any special characters (e.g.: spaces). » If multiple languages are installed on the pc, check that the set one is the same as the keyboard one (on windows systems you can usually see this on the bottom right). » Check/Verify that the access email (username) is the one that has been used when registering to the service. » Try to reset the password by clicking here. IMPORTANT: if the ddns service for the synchronization of the public ip has already been configured, you will have to update the password on the router/firewall. » In case multiple sessions have been opened, the login might fail. Try to close the browser and access again. » If the access email or password has just been modified, wait for some minutes and try again. If the issue has not been resolved, please open a support ticket by clicking here.